IMPORTANT INFORMATION

If you have an enquiry regarding Corona Virus please first visit www.nhs.uk/coronavirus

If you require a prescription ONLY please email us at wiccg.devaneyscripts@nhs.net

Our receptionists no longer make appointments without an econsultation being completed first.

ALL patient requests and enquiries are now screened via an easy to use electronic consultation form called e-consult available on the website.

All patients needing contact with the surgery are required to complete an e-consultation FIRST on the website. Please complete an e-consultation rather than visiting us at the surgery or telephoning . We deal with BOTH administrative and medical queries via e-consultations.  This easy to use form is available 24 hours a day , 7 days a week. No queries will be dealt with unless an e-consultation form is completed FIRST please.

However if your enquiry is a strict medical emergency that needs attention from a GP before 6.30pm the next working day you can telephone us and the team will screen your call.

If however patients have no internet access or nobody who can complete the form on their behalf then in these unusual circumstances our team can assist with completing an econsultation. If this applies to you please be prepared to have what might be an extended wait on the telephone for your call to be answered and be ready to give a detailed explanation as to why you are unable to complete an e-consultation yourself or have someone complete it on your behalf .

For any patients stating they are unable to complete an e-consultation we screen your request,in order to prevent abuse of the system . The clinician will also discuss the reason you are unable to use e-consultations with you.  As you will appreciate, our team are very busy and we need to carefully screen callers in order to allocate NHS resources appropriately as we do not have the resources to assist those who can complete e-consultations themselves.

Completing an e-consultation means that the surgery team have the detailed information they require in order to treat you in the most appropriate way. This means that the clinician is able to make a pre-informed decision and consider the most appropriate care for you.

Our team is working very hard to ensure that upon submission of your easy to use electronic contact form you will receive a response no later than 6.30pm the following WORKING day.

We request ALL contact be made via e-consultation via our website please in order we can process your enquiry within a timely manner.

Unfortunately we have seen a dramatic rise in the abuse of our team. We must politely emphasise that in line with NHS policy the Practice operates a ZERO TOLERANCE policy with regards to the abuse of any team member. There is no excuse. Patients may ultimately be removed from the Practice if there is any form of abuse towards any team member.

Thank you for your support during these challenging times, the whole team sincerely appreciate it.

SO

If you need a prescription only please email us at wiccg.devaneyscripts@nhs.net

OR

For anything else please complete an e-consultation, where you will receive a response no later than 6.30pm the following WORKING day.

THANK YOU FOR YOUR SUPPORT

Devaney Medical Centre

We respectfully ask that patients do not visit or ring the surgery to book appointments, make enquiries or for administrative requests. Instead, please visit our easy to use electronic consultation on our website.

You are advised to read the latest current corona virus guidance available at www.nhs.uk/coronavirus.

Please note that repeat prescriptions can be ordered via wiccg.devaneyscripts@nhs.net. For all other requests, please use econsult.

For all other wirral covid-19 support and resources, please visit www.wirralinfobank.co.uk.

Patients eligible to have the seasonal flu vaccination can now book in for this. **please telephone reception to book the vaccination, there is no need to submit an e-consult**.

Thank you for your support.

Please see our practice coronavirus page for further information.

CHANGE OF SERVICE NOTICE

eConsult is a secure online tool for registered patients to contact the surgery and submit a medical or administrative request online during Practice Opening hours. the Practice is open from 8:00am until 6:30pm Monday to Friday excluding Bank Holidays.

Our team will review every request and make sure it is passed to the most relevant health care professional.

When eConsult is not available between 6.30pm – 8am weekdays, at weekends or Bank Holidays should you need medical assistance (From Friday 18:30 Until Monday 8:00am and Bank Holidays), Please telephone 111 for the out of hours service, or 999 for a medical emergency.