Comments and Complaints

Sometimes services may not meet your expectations and you may be unhappy with the treatment or service you have received from the NHS. You are entitled to raise a concern, comment or make a complaint, have it considered and receive a response from the responsible body concerned. Equally, you may have had a positive experience and wish to share this.

Our Practice Manager, Mrs Jennifer Elliott , welcomes all feedback about our service. We are constantly striving to improve and take the quality of service provision to our patients very seriously.

Please contact Mrs Elliott on 0151 652 4281 if you wish to complain or comment regarding our service. If Mrs Elliott is unavailable you can to speak to another member of the Management Team.

A copy of the Practice Complaints Procedure can be collected from reception.

The practice work closely with a number of service providers to deliver a range of services that are available to you. To help to continually improve services, report back your experiences, negative or positive. If you would like to provide feedback or raise any issues regarding the services provided by the following service providers, please select the website name below:

For all other service providers, please check their websites to find out how to raise a concern, comment or make a complaint.

You can also get help & advice or make a complaint via the Patient Advice Liaison Service (PALS).

Devaney Medical Centre

IMPORTANT INFORMATION RE DATA SHARING PLEASE CLICK HERE

 

We respectfully ask that patients do not visit or ring the surgery to book appointments, make enquiries or for administrative requests. Instead, please visit our easy to use electronic consultation on our website.

You are advised to read the latest current corona virus guidance available at www.nhs.uk/coronavirus.

Please note that repeat prescriptions can be ordered via wiccg.devaneyscripts@nhs.net. For all other requests, please use econsult.

For all other wirral covid-19 support and resources, please visit www.wirralinfobank.co.uk.

Patients eligible to have the seasonal flu vaccination can now book in for this. **please telephone reception to book the vaccination, there is no need to submit an e-consult**.

Thank you for your support.

Please see our practice coronavirus page for further information.

CHANGE OF SERVICE NOTICE

eConsult is a secure online tool for registered patients to contact the surgery and submit a medical or administrative request online during Practice Opening hours. the Practice is open from 8:00am until 6:30pm Monday to Friday excluding Bank Holidays.

Our team will review every request and make sure it is passed to the most relevant health care professional.

When eConsult is not available between 6.30pm – 8am weekdays, at weekends or Bank Holidays should you need medical assistance (From Friday 18:30 Until Monday 8:00am and Bank Holidays), Please telephone 111 for the out of hours service, or 999 for a medical emergency.