Patient Engagement

Wirral GP Commissioning Consortium (WGPCC) patient engagement

Commissioning patient-centred care is a core objective of the WGPCC. In order to truly achieve the vision of ‘no decision about me, without me’, set out in the Health and Social Care Bill, it is vital to do everything possible to to:

  • Involve patients in decisions about commissioning services, ensuring that priorities and activities of the consortium are informed and driven by patients.
  • Provide patients with the opportunity to report back what they think.
  • Ensure that key messages reach as many patients as possible by using a range of communication channels.
  • Understand any issues that patients may have with healthcare locally, in order to identify solutions.

There are lots of ways in which you can become involved, including:

  • Joining a practice patient group: Most WGPCC practices have their own patient group that mainly meets to discuss matters relating to the practice, but will also be interested in what is going on in the wider healthcare community. If you wish to learn more contact your GP practice.
  • Becoming a virtual patient council member: Sign up to the WGPCC website and give reception your email address so you can be kept informed of what’s going on with healthcare locally, and you can take part in surveys and share your views. This covers not only what the GP practice has to offer, but also hospital and community services.
  • Joining the Patient Council: As well as being a virtual member, you can also attend  meetings with patients from other WGPCC practices. These take place every month and where issues are discussed such as what healthcare priorities the consortium should focus on, any problems that patients and their families may be experiencing with local providers, or ways in which services or facilities could be changed or improved.

WGPCC has also provided GP practices with ‘Get involved’ postcards, which will be displayed in the GP practice reception to enable you to provide your details if you wish to receive more information about the activities of the consortium, or get involved in one of the above groups. Please contact your GP practice about this.
Please note that all documents below will open in a new window.

Patient Participation Template March 2015

CCG Mission and Vision

CCG Stakeholder Engagement Form

Devaney Medical Centre

We respectfully ask that patients do not visit or ring the surgery to book appointments, make enquiries or for administrative requests. Instead, please visit our easy to use electronic consultation on our website.

You are advised to read the latest current corona virus guidance available at www.nhs.uk/coronavirus.

Please note that repeat prescriptions can be ordered via wiccg.devaneyscripts@nhs.net. For all other requests, please use econsult.

For all other wirral covid-19 support and resources, please visit www.wirralinfobank.co.uk.

Patients eligible to have the seasonal flu vaccination can now book in for this. **please telephone reception to book the vaccination, there is no need to submit an e-consult**.

Thank you for your support.

Please see our practice coronavirus page for further information.

CHANGE OF SERVICE NOTICE

eConsult is a secure online tool for registered patients to contact the surgery and submit a medical or administrative request online during Practice Opening hours. the Practice is open from 8:00am until 6:30pm Monday to Friday excluding Bank Holidays.

Our team will review every request and make sure it is passed to the most relevant health care professional.

When eConsult is not available between 6.30pm – 8am weekdays, at weekends or Bank Holidays should you need medical assistance (From Friday 18:30 Until Monday 8:00am and Bank Holidays), Please telephone 111 for the out of hours service, or 999 for a medical emergency.